Frequently Asked Questions

Everything you need to know about shopping at Shrimps

What are your shipping rates and delivery times?

We offer flat-rate shipping worldwide. Standard domestic delivery typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to follow your package's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

Quality and integrity are our top priorities. We work closely with our manufacturers to ensure all products are produced under fair labor conditions and meet high quality standards.

Can I change or cancel my order after it has been placed?

We process orders quickly, but if you contact us within one hour of placement, we will do our best to accommodate any changes or cancellations.